Refund policy

Return & Refund Policy

Your satisfaction is sacred to us. At Dear, Goddess & Co., we stand behind everything we offer and want you to feel completely confident in every purchase.

Our 30-Day Guarantee

We offer a 30-day return window from the date your order is delivered. If something isn't right, we want to know about it and we'll make it right.

Eligible Returns

We accept returns and issue full refunds for items that are:

Damaged upon arrival
Defective or not functioning as described
Incorrect — meaning you received the wrong item

Due to the nature of our international supply chain, we are unable to accept returns for change of mind or buyer's remorse. We encourage you to review product descriptions carefully before purchasing.

How to Request a Return or Refund

To initiate a return or refund, please contact us at DGandCoCare@yahoo.com within 30 days of delivery with:

Your order number
A brief description of the issue
Photos of the damaged or defective item (if applicable)

We'll respond within 2 business days with next steps.

Refund Process

Once your request is approved, refunds are issued to your original payment method within 5–7 business days. For low-value damaged items, we may offer a full refund without requiring you to return the product — because your time matters too.

Return Shipping

For approved returns, return shipping costs are the responsibility of the customer unless the item arrived damaged or incorrect, in which case we will cover the cost.